Privacy Policy – MandiX

Last updated: 22/12/2025

MandiX (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use the MandiX mobile application and website.

By using MandiX, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following information to provide better services:

a) Personal Information

• Name

• Mobile number

• Email address

• Delivery address

• Login credentials

b) Order & Usage Information

• Products viewed or purchased

• Order history

• Payment method (we do not store card or UPI details)

• App usage data and preferences

c) Device Information

• Device type, OS version

• App performance data

• IP address (for security and fraud prevention)

2. How We Use Your Information

Your information is used to:

• Process and deliver orders

• Communicate order updates and support messages

• Improve app performance and user experience

• Provide customer support

• Ensure safety, security, and fraud prevention

• Send important service-related notifications

We do not sell or rent your personal data to third parties.

3. Data Sharing

We may share limited information only when necessary:

• With delivery partners (name, address, phone) for order fulfillment

• With payment gateways for secure transactions

• With legal authorities if required by law

All partners are required to maintain confidentiality and data security.

4. Data Security

We use appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. While we strive for maximum security, no system is 100% secure.

5. Payments

All payments are processed through secure third-party payment gateways. MandiX does not store your debit card, credit card, or UPI details.

6. Your Rights

You have the right to:

• Access or update your personal information

• Request deletion of your account and data

• Opt out of promotional communications

You can do this by contacting us through the app or support details.

7. Children’s Privacy

MandiX does not knowingly collect personal information from children under the age of 13. If such data is found, it will be deleted immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

MandiX Support
📧 Email: support@mandix.com
📍 Location: Etawah, Uttar Pradesh, India