Refund Policy
Refund & Return Policy – MandiX
Last updated-22/12/2025
At MandiX, customer satisfaction is important to us. This Refund & Return Policy explains when and how you can request a return or refund for products purchased through the MandiX application or website.
1. Eligibility for Returns
Returns are accepted only under the following conditions:
Wrong product delivered
Damaged or defective product
Missing items in the order
The issue must be reported within 24 hours of delivery through the app or customer support.
2. Non-Returnable Items
The following items are not eligible for return or refund, except in case of damage or incorrect delivery:
Fresh vegetables and fruits
Food, tiffin, or perishable items
Opened or used personal care products
Items marked as “Non-Returnable”
3. Return Process
To request a return:
Raise a return request via the MandiX app or support channel
Share clear images/videos of the product (if required)
Our team will review and respond within a reasonable time
Approved returns may be picked up or refunded without pickup, depending on the product category.
4. Refund Policy
Once a return is approved, refunds will be initiated within 5–7 working days
Refunds will be processed to the original payment method
In case of Cash on Delivery (if applicable), refunds may be issued via bank transfer or wallet
MandiX is not responsible for delays caused by banks or payment gateways.
5. Order Cancellation
Orders can be canceled before dispatch from the seller
Once dispatched, cancellation may not be possible
For perishable items, cancellation after confirmation is not allowed
6. Quality Concerns
If you receive a product that does not meet expected quality standards, please report it immediately. We will take appropriate action after verification.
7. Pricing & Refund Adjustments
Refunds will be processed based on the product price paid at the time of purchase. Delivery charges, if applicable, may not be refundable unless the issue is caused by MandiX or the seller.
8. Right to Refuse
MandiX reserves the right to refuse returns or refunds in cases of:
Repeated misuse of the policy
False claims
Violation of Terms & Conditions
9. Contact Us
For refund or return-related support:
MandiX Support
📧 Email: support@mandix.com
📍 Etawah, Uttar Pradesh, India
