1. About MandiX

MandiX is a digital platform that connects users with local sellers, service providers, and brands to purchase daily essentials, groceries, and other products.

MandiX acts as a facilitator and does not manufacture most of the products listed on the platform.

2. User Eligibility

• You must be at least 18 years old to use MandiX.

• By using the app, you confirm that the information you provide is accurate and complete.

• You are responsible for maintaining the confidentiality of your account credentials.

3. Account Registration

• Users may need to create an account to place orders.

• You agree to provide correct contact and delivery details.

• MandiX reserves the right to suspend or terminate accounts found violating these terms.

4. Orders & Payments

• Prices displayed on the app are final unless stated otherwise.

• Payments are processed via secure third-party payment gateways.

• MandiX does not store card, UPI, or banking details.

• Orders may be canceled due to product unavailability, pricing errors, or unforeseen circumstances.

5. Delivery

• Delivery timelines are estimates and may vary due to traffic, weather, or operational reasons.

• Users must ensure availability at the delivery location.

• In case of failed delivery due to incorrect address or unavailability, additional charges may apply.

6. Returns & Refunds

• Return and refund policies may vary depending on product category.

• Perishable items (like vegetables, fruits, or food) may not be eligible for return unless damaged or incorrect.

• Refunds, if approved, will be processed to the original payment method within a reasonable time.

7. User Responsibilities

You agree not to:

• Misuse the app or services

• Provide false or misleading information

• Attempt unauthorized access to the system

• Engage in abusive, fraudulent, or illegal activities

Violation may result in account suspension or legal action.

8. Product Information

• Product images are for representation purposes only.

• Actual product may vary slightly in packaging, color, or appearance.

• MandiX is not responsible for manufacturer changes.

9. Limitation of Liability

MandiX shall not be liable for:

• Indirect or incidental damages

• Delays or service interruptions beyond our control

• Issues caused by third-party sellers or delivery partners

Use of the app is at your own risk.

10. Intellectual Property

All content, logos, trademarks, and designs on MandiX are the property of MandiX or its partners. Unauthorized use is prohibited.

11. Termination

MandiX reserves the right to suspend or terminate access to the app at any time without prior notice if terms are violated.

12. Changes to Terms

MandiX may update these Terms & Conditions from time to time. Continued use of the app after updates means acceptance of the revised terms.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts in Uttar Pradesh.

14. Contact Us

For any questions or concerns regarding these Terms & Conditions:

MandiX Support
📧 Email: support@mandix.com
📍 Etawah, Uttar Pradesh, India